Walked in to look for ideas for a new couch, met Ron, who spent time explaining the various couch manufacturing processes and their associated pros and cons. Very informative. He helped us decide this is where we want our next couch to come from. And on the way out we mentioned we were looking for a well built recliner, he showed us a chair they import from Denmark, we bought 2! No pressure sales, just an extremely knowledgeable sales person, who took our needs and home environment, and suggested a design to meet that need. Very enjoyable experience!
Fredrick’s was a great experience. The gentleman who helped me was very kind and considerate. We found the perfect dresser for a good price. We were in and out of the store in 30 minutes which is amazing compared to IKEA. The delivery was on schedule and again nice people. Important is it is a well made dresser and made in Canada, jobs here are important. Overall top notch.
We have bought 3 different sofa's with Ornetta at Fredericks! She is so knowledgeable and excellent customer service! We had one slight issue with the sofa from the factory which she dealt with quickly and was resolved in a day! Would highly recommend working with Ornetta! Thank you for always taking the time to work with us!
They sold me a broken couch. Once I realized (2 months after delivery, which I was not present for) the chaise section of my $5000 sofa was broken I went into the store to discuss. It’s been over a month since i brought this to their attention and still no solution. Elaine the service rep has passed the buck onto a 3rd party. She was rude and condescending before she hung up the phone on me today. I don’t make a habit out of spending 5k on broken furniture that needs to be repaired. I’ve requested a refund and the couch to be picked up. We will see what happens. After 45 years of business they should have better customer service and product knowledge. I’ve never been so appalled by shoddy customer. This is my second purchase at the store. It’s gone downhill since 2012. I will never return.
This was the first time we visited Fredericks. We found the selection of furniture stellar. They aren't kidding when they say fine furniture. We had looked in other furniture stores but none could compare to Fredericks. Their selection is very high quality and price competitive for high quality furniture. The service we received was also top notch, friendly ,helpful and unlike other places we were not trailed and hounded to buy things we were not really keen on. We were left to browse and they would provide guidance when we required it. We told them we needed to make a choice so we'd go off to lunch and decide. We did, we telephoned them advising them of you decision on what we were buying and we went back to the store and completed our purchase. Although their delivery can take weeks we explained that we had a guest arriving from Brazil and could they deliver on or before that date which is Sept 23. They went out of their way to ensure that we would receive our items within the next week or 2. We recommend this store without reservations to anyone looking for top quality furniture. (Edited Typos)
We just had our furniture delivered, and although I don't usually post reviews, in this case I felt compelled to do so. The whole experience, from going in to the store, working with Gary, who helped us find exactly the right style, colour and fit, to the professional delivery people, who took every precaution to protect our home and placed everything where we want it, was fantastic. Thanks to all the people at Frederick's who helped make this shopping experience so enjoyable
Thank you Michael for all your help and patience during our recent purchase. Your professionalism and knowledge were outstanding. Thanks for making this experience fun and pleasurable.
Beautiful store with high end home furnishings. Great friendly staff with a keen eye for home decor.Quality? Only the finest items hereAffordable? High end with high prices but that's what this gallery offers! Look no further if you're looking for the BEST!
We have been customers of Frederick's Furniture for over 20 years now. They have a large showroom filled with quality furniture with all kinds of options and a lot of pictures and things. The sales people are friendly and very helpful . They don't push you to buy, they just help you find exactly what you are looking for. We have bought a lot of furniture from them. We shop other stores, but always go back to Frederick's to buy.
I have to say this was the worst experience I have ever gone through in my life. Over priced, bad quality and even worse service. From beginning to end I was disappointed. I expect when purchasing furniture that it come within a couple weeks of the scheduled shipping, it is not completely damaged upon arrival and does not have exacto knife marks in it from the delivey. I was proved wrong on all levels. On top of this I tried calling for weeks and nobody would get back to me. Finally when I went into the store to speak to someone the owner told me my order didnt matter as he receives larger ones all the time. It wasnt until another level had to get involved that we had our furniture replaced. But of course some pieces still have knife marks in them. Cutting my losses at this point. In summary there are sooo many more furniture stores operating a million times better than this. Its unfortunate this place still exists in Guelph.
Fredericks Furniture Gallery is a Canadian Furniture Store based in Guelph, Ontario. Fredericks Furniture Gallery is located at 100 Woodlawn Rd W, Guelph, ON N1H 1B2, Canada.
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