Most caring compassionate teachers and 4th year student's to help your pet.
Brought a very sick cat in at 3pm on Friday, never saw a vet, just a 4th year student. Was held in emergency till 7pm. At that point I was told that I needed $4000 for tests. I didn't have that amount of money, so I told them I was taking the cat home. They were cool with that, and charged me only (!)$450 instead (that is for one antibiotic and the off-hours visit, even though off-hours started at 5:30pm). They also sedated the cat just for the fun on it (no procedures where done) and made me pay for the sedation. Next week I stopped by in hopes to get some cat food, at that time I discovered that I owed them $50 more... not sure for what, they said because last time I came off-hours (but I was already charged for that!). I paid. In two weeks, one more bill from this same place for $50 more. I called in, was explained that it was for the second medication (which I never bought)... Thanks God, after some time on the phone they took that charge off my account. I am scared and waiting for next week's bill(s) to come, I am sure they are not done with us. The cat survived with the visit to a different vet. What can I say? If you are a very rich person, this place is for you. I cannot really comment if they are capable of helping the animal. I give them 10 out of 10 on money making though.
I live in Mississauga but drive here for my guinea pigs' care because they specialize in small/exotic animals and I couldn't find a vet in Mississauga who could care for my Muffin. Dr. Claudia is so lovely, she's soft spoken, kind, even sweet. Makes us feel so comfortable and is so gentle with our babies. Always want to keep coming back to see her! Definitely worth the drive. Also the front desk staff are always so friendly!
You may have heard wonderful things about OVC ICU small animal hospital in Guelph but I have different story to tell. Story that is hard to believe, story that does not happen at the state of the art facility used by referring veterinarians across the province for treatment and care not readily available in general veterinary practice. Well, it happened to me the most horrific nightmare and experience imaginable happened to us at OVC small animal hospital and I feel that people need to hear me out in hopes they reconsider entrusting lives of their pets in to hands of OVC. I certainly would never trust them again.To sum up here and also reported for investigation to their regulatory body, here is our heartbreaking story; story which in human health would be considered malpractice in every sense of the word:- OVC veterinarian that took care of my little girl failed to follow mandated standards of care in respect to documentation of administered medications. During review of medical records after my little girls death it has come to my attention that it is not clear if IV Lasix was administered (drug that I requested in final attempt to save her since IM Lasix was ineffective). No time, no route, no frequency was recorded which reflects failure to follow standards of care. There was no possibility for misunderstanding of my request. Several people heard me.- Further, corrections were made to the chart (initially reported 2 doses of IM Lasix were corrected to 4 doses of IM Lasix) upon my request to review her medical records. Charts should not be corrected when family requests to see them! If there was discrepancy, this should have been caught by the end of the shift since we are not discussing here minimal things such as bad hair cut. It is life saving drugs that were not properly recorded yet I was told they were administered. We will never know as there is no proof of administration nor route or time of administration.- Repeatedly I had to keep asking for numbers and results of the tests they were doing as I am familiar with them. No one took me seriously as understanding this information my self and wanting to be informed. They failed to inform me accurately which resulted in euthanasia since I thought there was nothing more that could save her.- There was significant 3 week delay in providing me with medical records after initial request for records was made and error in number of IM doses noted. Since 3 weeks passed before I could obtain medical records and with failure to document IV Lasix, any reports now are speculations and in favor of what I want to hear. However, there is no proof that IV was administered as I had requested as last bit of hope in saving her life or at least stabilizing her.- To word it politely, the head of OVC ICU showed no interest in providing me with answers in timely manner after this error was discovered (which provided more time for things to be forgotten).- They further made a mistake in reporting she arrived with IV from referring veterinarian. This is not accurate as I have numerous times asked for IV to be started in Guelph.- Its been 4 months and I still have no answers. I will never have the answers if the IV Lasix was truly administered my wish to try everything possible to save her prior to opting for humane euthanasia was taken away due to negligence of veterinarian to document administered medications.- No apology for the grief of never knowing if she could have been saved with IV Lasix, no explanation as to why they failed to adhere to the standards of care has been received.I will take all the proper steps in ensuring this does not happen to your loving pet. Those that don't love what they do should not work in this profession. These little guys can not speak for them selves so it is our duty to ensure they get best care possible. I was in the position to provide this to my little girl and OVC failed her.Stay with your local vet and local emergency clinics (amazing care) without hoping to receive better care at OVC.
First time being there..staff and vets are very compassionate
Small Animal Clinic - OVC HSC is a Canadian Veterinary Care based in Guelph, Ontario. Small Animal Clinic - OVC HSC is located at 28 College Ave W, Guelph, ON N1G 2W1, Canada.
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