I just purchased a 2022 Mazda CX-30 from Guelph City Mazda and traded in my previous vehicle, and the whole process was excellent. My salesperson, Randy, was absolutely AMAZING. He was incredibly kind, approachable, realistic, and genuinely honest — no pressure, no gimmicks, no BS. He made everything feel easy, clear, and completely stress-free. He walked me through the trade-in process with total transparency, and every step was explained in a way that made me feel confident and informed. Randy truly made this experience exceptional. I also had help from Naveen and Kerry, who were both very friendly and professional. Their support rounded out what was already a smooth and positive experience. The whole team was efficient, helpful, and consistently made me feel welcome and taken care of. I highly recommend Guelph City Mazda!! Especially if you want honest service, great people, and a genuinely positive car-buying experience!!!!!
Bought a 2024 Mazda CX 5 with the help of Randy Virk, He made the entire procces very comforable and stress free. Answered every question I had, and every follow up question after the deal was done.Would definitly recomend to friends and family!
I went there this past Saturday. I was supposed to be test driving a Mazda 3 Sedan and instead I'm driving a Hatchback. Suprised Mazda had stopped mayking Cigarette Lighter Sockets as of 2023. No Hard Copy of paper work has been provided. It will all be done as a text to the Cell Phone. Disappointed they Sales close at 5 PM on weekday.
Surprisingly they still use the same trick on customers. Invite them for the cars that are already sold and then try to sell other cars in their inventory. Such a basic and old trick Rami.
I saw an add on Facebook marketplace in regards to a Mazda 3 hatchback and the salesperson Dananjaye told me that leave the contact info with me since the car is a trade in and it will come in about 10 to 15 days . I saw the car as sold on FB marketplace in about 3 days after my initial conversation and I called Guelph city Mazda right away .I spoke to the manager Dominique and he assured me that the car is reserved for me to look at it first when it comes in since I was one of the first people to inquire. It's been around 15 days since that conversation and today when I called Dhananjay the sales person, he told me that the car is sold . I asked to speak to his manager and he responded that the manager is not there , then I asked him for the manager's email so that I can contact him via email , he said he'll get it for me , 20 seconds the manager Dominic who was supposed to be off today , magically appeared on the phone . I explained to him what happened and how me and him had a conversation couple weeks ago , he said the car is sold . I told him that's not ethical since they cannot back their promise and I would like to talk to the owner of Guelph city Mazda and to which he responded that he's the manager and I can only talk to him . When I told him I will call Mazda head office in regards to this experience, he sarcastically started laughing .This is the most unethical thing I have seen in quite some time . I would not buy or recommend someone to buy a car from people who cannot keep their word .I am in the process of filing a report on BBB as well as warning all my friends and family about my experience with Dhananjay and Dominic .
I visited a few days ago, interested in the CX-30. I came with my wife and child so that we could make sure we found a car that fit us well. When we entered nobody came to greet us. We waited for a bit, two sales agents sat at their desks and glanced up at us while a third talked in his office to some customers. Eventually we decided nobody was coming so we opened the car on the showroom floor, had our son sit in the back seat, evaluated the trunk, all the kinds of things regular car buyers do. We might have taken one out for a spin, but through this whole process we were ignored. It became clear that nobody was interested in speaking to us so we left. We drove down the street directly to Subaru where we were greeted right away, met a great sales rep and took an Impreza out for a drive. They let our son pick out a hot wheels toy to play with while we signed all the paperwork and placed our order. Mazda, this was your sale to lose and you succeeded.
It is a long story. Got there early. Was told service would be informed. 30 minutes later, I went to the counter. Was told that I had to wait because I was late. Told the service guy what went on. Went outside to cool off. Came back in and got an apology for my troubles. However, it was too little too late. Won't go back to be treated like that.
Guelph City Mazda is a Canadian Car Dealer based in Guelph, Ontario. Guelph City Mazda is located at 949 Woodlawn Rd W, Guelph, ON N1K 1C9, Canada.
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